ConnectaCare Solution Provides Speed and Security
Integrated Health Systems’ ConnectaCare allows senior living facilities–independent or multi-facility chains–to eliminate the traditional, high-cost client/server environment, while creating a community (branded) virtual hosted desktop accessible from any computing device with internet access.
As a Premier partner of PointClickCare, the leading EMR software solution in Senior Living in North America, Integrated Health Systems has provided EMR readiness solutions, IT implementation solutions related to the EMR implementation, and support services for the EMR solution after implementation.
After continued complaints from our partners and clients about the existing industry-hosted desktop vendor solutions, we developed ConnectaCare. Unfortunately, the traditional solutions had challenges regarding high user costs, high application costs, slow login times, slow application response, and peripheral connectivity. Our ConnectaCare solution provides a lower per user cost, faster login and application access times, no peripheral connectivity issues, with a better IT help desk solution for ConnectaCare users.
Furthermore, the current senior living IT support solution providers tend to have slower response times, resulting in poor client satisfaction. Average on-hold times are reported to be 20 minutes or longer for IT help desk support. Average virtual desktop login times can take from 20 seconds to 20 minutes.
The ConnectaCare IT Support desk answers all support call requests within 40 seconds or less….GUARANTEED. ConnectaCare logins are easy and fast…..milliseconds vs minutes.
The Integrated Health Systems Client Care team is a dedicated team committed to serving all our clients by striving to achieve 100% satisfaction on all our solutions, services, and support. The Client Care team is responsible for maintaining an NPS (Net Promoter Score) of 80 or higher–a score that represents an incredibly high satisfaction rate among clients. As part of the efforts to achieve these satisfaction goals, the Client Care team has regularly scheduled calls with our clients so that we can gather and track all client feedback. This helps us to quickly address any issues and generate resolutions across all our client base.
Integrated Health Systems’ ConnectaCare solution provides a virtual desktop to any user, using any computing device with an internet connection, anytime, anywhere. This solution provides a single user login to a virtual desktop, which provides a web-based look and feel to access all of the user applications and data, while providing a fully integrated, secure solution to local devices and peripherals. By adding a customizable ‘community’ page, the ConnectaCare Community increases awareness for the organizations’ users.
Virtual desktop solutions DO NOT need to be slow, non-responsive, unreliable……